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INTERNALMEMOS.COM - Internet's largest collection of corporate memos and internal communication: "The Customer Excellence & Loyalty/Outreach group has held ever-evolving responsibilities overtime; ranging from outbound calling to select customers to prevent churn, encouraging adoption of EarthLink services following acquisition, and other proactive Customer Service projects. Analysis of the results indicates that the return from these activities is insufficient to continue the investment. Impacted employees will have the option to apply for other EarthLink positions, or take severance. These organizational changes will take effect on December 13."

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