Welcome to AJC!: "Bangalore, India --- Ashwin Harithsa hurtles down a narrow, dusty lane on a two-wheeler, swipes his security card at the entrance of i-Seva and settles down in a fluorescent-lit cubicle, a headset hugging his right ear.
At 7:30 every evening, Harithsa becomes 'Nathan,' a project manager working for U.S. financial giant Citibank in Bangalore, India's answer to Silicon Valley.
His callers don't realize they are talking to a man on the other side of the planet.
Few Americans calling '800' numbers --- whether to seek a Citibank loan, to make reservations on Delta Air Lines or even to ask about their food stamp benefits --- would know they are calling India, the country that claims the largest share of corporate America's back office processing tasks overseas."
At 7:30 every evening, Harithsa becomes 'Nathan,' a project manager working for U.S. financial giant Citibank in Bangalore, India's answer to Silicon Valley.
His callers don't realize they are talking to a man on the other side of the planet.
Few Americans calling '800' numbers --- whether to seek a Citibank loan, to make reservations on Delta Air Lines or even to ask about their food stamp benefits --- would know they are calling India, the country that claims the largest share of corporate America's back office processing tasks overseas."
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