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LILEKS (James) The Bleat: Remember if you will the tale of the Contour Shuttle Pro, that device I brought back to the Apple store after it ceased to work. The Apple techs called the tech support line; the company president answered the call, and told them to give me a new one and ship the old one back; he’d eat the cost.

Well, a few weeks ago I got the G5, and the Shuttle Pro stopped working. Hmm. I called tech support. Got the President again. He spent fifteen minutes on the phone with me; within an hour he had posted to the website some downloads that made my device work.

This is the sort of attention to customers that makes me want to buy another one just so I have a fresh unit when the old one finally dies.

It's not a popular product, but it is good.

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