Death by Tech Support

Mobile Magazine: "To test tech support, we made three calls to each of 10 major notebook manufacturers (we've added three additional vendors since last year). We also called three third-party providers of PC help. On the whole, what we found was a sea of ignorance -- and annoying fixation with pinning down our name, address, and serial numbers.
Just how bad is tech support? Things haven't gotten any better since our 2004 test -- and most of the vendors we tested have actually gotten worse. Read on to see our report cards on each manufacturer. And don't miss our review of three third-party tech support providers, plus our tips on how to fix PC problems yourself and avoid tech support altogether.

The Tests
We subjected each vendor to three increasingly difficult support tests designed to simulate frequent real-life technical problems. In each case, we used an actual notebook from the corresponding vendor, and made three separate calls."

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Digital Cam media safe to fly with

Technocrat.net : "Recent tests found no evidence of X-ray scanner damage to digital camera media cards or to the images they hold. The tests of scanner models currently in use in the U.S. transportation industry were jointly conducted by the International Imaging Industry Association (I3A), the leading global association for the imaging industry; SanDisk Corporation, a manufacturer of digital media cards; and the U.S. Transportation Security Administration (TSA). These findings mean that digital cameras and their image storage media can travel safely in either checked or carry-on bags, which will be reassuring to holiday travelers. And though they were not explicitly tested, it is likely that images on camera-phones will be safe in either situation as well. More care is needed for cameras with film, however, as the X-ray scanners for both checked and carry-on luggage can fog both developed and undeveloped film."

Artist turns animals into everyday objects

Ananova - A Chilean artist is making a name for herself with an exhibition in which stuffed animals are transformed into household objects. Artworks on display include a chick turned into a lamp, and 'sheep bag' - a lamb carcass fitted with handles. Artist Caterina Purdy says her exhibition at the Experimental Arts Centre in Santiago is intended to be humorous but also makes a serious point. She told Las Ultimas Noticias online: 'It is possible to see my work as something scary, but I find it beautiful. 'There is also irony and humour in my objects as well as a criticism of the way animals are treated by society.'"

BW Online | March 1, 2004 | Software : "As Stephen and Deepa emerge this summer from graduate school -- one in Pittsburgh, the other in Bombay -- they'll find that their decisions of a half-decade ago placed their dreams on a collision course. The Internet links that were being pieced together at the turn of the century now provide broadband connections between multinational companies and brainy programmers the world over. For Deepa and tens of thousands of other Indian students, the globalization of technology offers the promise of power and riches in a blossoming local tech industry. But for Stephen and his classmates in the U.S., the sudden need to compete with workers across the world ushers in an era of uncertainty. Will good jobs be waiting for them when they graduate? 'I might have been better served getting an MBA,' Stephen says."

Sophont

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