Skip to main content

Death by Tech Support

Mobile Magazine: "To test tech support, we made three calls to each of 10 major notebook manufacturers (we've added three additional vendors since last year). We also called three third-party providers of PC help. On the whole, what we found was a sea of ignorance -- and annoying fixation with pinning down our name, address, and serial numbers.
Just how bad is tech support? Things haven't gotten any better since our 2004 test -- and most of the vendors we tested have actually gotten worse. Read on to see our report cards on each manufacturer. And don't miss our review of three third-party tech support providers, plus our tips on how to fix PC problems yourself and avoid tech support altogether.

The Tests
We subjected each vendor to three increasingly difficult support tests designed to simulate frequent real-life technical problems. In each case, we used an actual notebook from the corresponding vendor, and made three separate calls."

Comments

Post a Comment

Popular posts from this blog

New York Post Online Edition

news : "December 29, 2003 -- WASHINGTON - Startling new Army statistics show that strife-torn Baghdad - considered the most dangerous city in the world - now has a lower murder rate than New York. The newest numbers, released by the Army's 1st Infantry Division, reveal that over the past three months, murders and other crimes in Baghdad are decreasing dramatically and that in the month of October, there were fewer murders per capita there than the Big Apple, Chicago, Los Angeles and Washington, D.C. The Bush administration and outside experts are touting these new figures as a sign that, eight months after the fall of Saddam Hussein, major progress is starting to be made in the oft-criticized effort by the United States and coalition partners to restore order and rebuild Iraq. 'If these numbers are accurate, they show that the systems we put in place four months ago to develop a police force based on the principles of a free and democratic society are starting to ...
Post a Comment
Read more
Post a Comment
Read more
Forum: The fish that threatened national security : "At La Guardia we proceeded to security and the X-ray inspection point run by the Transportation Security Administration. I have learned by now that, post-9/11, a traveler is better off safe than sorry when proceeding through security. I wasn't prepared, however, for the TSA to stop me right at the entrance, proclaiming that no small pets, including fish, were permitted through security. I had, however, just received the blessing of the ticket agents at US Airways and pre-assured MJ's travels with Pittsburgh International Airport security weeks before our travel date. I tried to explain this to the screener who stood between me and the gates, but she would have none of it. I was led back to the US Airways ticket counter, stocking-footed and alone, where the agents reasserted that they did not see a problem for me to have a fish on board, properly packaged in plastic fish bag and secured with a rubber band as MJ was....
Post a Comment
Read more