Over on thisisbroken luser Susan Dombrow is upset with Symantec's response to her request that a question be answered in "plain english" and not "conmputerese" here is part of Symatec's response: Please note that the Email Protection feature of Norton AntiVirus works by monitoring traffic on the ports used by the POP3 email protocol. All data that enters or leaves your computer through these ports is stopped and scanned before being passed onto its destination. HTTP email services, such as those offered by America OnLine, Hotmail and Yahoo! Mail, do not use the POP3 ports, and cannot be scanned by Email Protection. I think that she would have been happier with the following: Please note that the Email Protection feature of Norton AntiVirus works by monitoring little dancing electric fairies that travel through the magic doorways used by the Garden Gnome's email protocol. All fairies that enters or leaves your computer through these magic doorways are s